Legal

Terms of service

Last updated 31 July 2026

These terms govern use of the Guestivity booking and hotel operations platform. The hotel, not Guestivity, supplies accommodation and is responsible for the stay, property information, availability, policies and guest service.

Guest bookings

A reservation is subject to the rate and cancellation terms shown at checkout. Guests must provide accurate details, respect hotel rules and raise changes or disputes promptly with the hotel.

Hotel responsibilities

Hotels must keep catalogue, inventory, rates, taxes, policies and team access accurate. Hotels are responsible for delivering stays, legal compliance, refunds, payment disputes, chargebacks and evidence submitted to payment providers. Guestivity does not decide the merits of accommodation disputes.

Accounts and access

Users must protect credentials and use only the organizations and properties they are authorized to access. Organization owners are responsible for team invitations, property scope and removing access promptly.

Payments and fees

Payment processing may be provided by Stripe or another disclosed provider. Hotel subscription and transaction fees are shown before commitment. Taxes and settlement timing depend on the hotel and payment provider.

Availability and liability

We work to keep the platform available and accurate, but maintenance, provider incidents and internet failures can occur. Liability is limited to the extent permitted by applicable law; nothing excludes rights that cannot legally be excluded.

Contact

Email legal@guestivity.io with terms questions.