Legal

Privacy notice

Last updated 31 July 2026

Guestivity provides hotel booking and property operations software. A hotel normally controls the guest information used to provide a stay; Guestivity processes that information to operate the service and independently controls account, security, support and platform billing records.

Information we use

We process account details, hotel team memberships, property catalogue data, booking and guest contact details, stay dates, messages, operational events, payment references, support records, device information and security logs.

Why we use it

We use information to search availability, create and manage reservations, support check-in and housekeeping, process or record payments, communicate about stays, prevent misuse, meet legal obligations and improve reliability.

Sharing and international transfers

Information may be shared with the booked hotel, authorized hotel personnel and service providers such as hosting, email, location and payment providers. Transfers are protected using the safeguards required for the relevant countries.

Retention and security

Booking and payment records are retained according to hotel, tax, dispute and legal requirements. Access is property-scoped, sensitive keys stay server-side, and operational changes are auditable. No internet service can promise absolute security.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict or export personal information, and to object or complain to a regulator. Contact the hotel for stay records and Guestivity for platform account or support records.

Contact

Email privacy@guestivity.io with privacy questions.