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Open My bookings in your Scrapbook. You can also find an existing booking using its confirmation number and the email used at checkout.

Open the booking first. Available actions follow the hotel's cancellation policy; contact the hotel through reservation messages when an adjustment is needed.

Create an account, then set up the organization, property, rooms and rates. Access is granted through property-scoped team memberships.

The hotel is the merchant providing the stay and is responsible for guest payment disputes, refunds and chargeback evidence. Guestivity supplies operational records and payment tooling.