How can we help?

Use Manage booking and enter the confirmation number with the email used at checkout.

Open the booking first. Available actions follow the hotel's cancellation policy; contact the hotel through reservation messages when an adjustment is needed.

Create an account, then set up the organization, property, rooms and rates. Access is granted through property-scoped team memberships.

The hotel is the merchant providing the stay and is responsible for guest payment disputes, refunds and chargeback evidence. Guestivity supplies operational records and payment tooling.